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FAQs
What types of tours do you offer?
We offer a variety of tours including historical tours, cultural tours, adventure tours, and custom private tours tailored to your interests and needs.
What is your cancellation policy?
We offer a 100% refund for cancellations made up to 24 hours before your tour start time. No refunds are available for cancellations made within 24 hours of the tour or for no-shows.
Can I reschedule my tour?
Yes, you can reschedule your tour to another date at no extra cost as long as it is done more than 24 hours before the tour start time. Please note that once rescheduled, the tour is no longer eligible for a refund.
Are your tours suitable for children?
Yes, most of our tours are family-friendly and suitable for children. Please check the specific tour details for any age recommendations or restrictions.
Do you offer private tours?
Yes, we offer private tours that can be customized to your interests. Please contact us at for more information and to arrange a private tour.
Are your tours accessible for people with disabilities?
We strive to make our tours accessible to everyone. Please contact us in advance to discuss any specific accessibility needs and ensure we can accommodate you.
What should I bring on the tour?
We recommend bringing comfortable walking shoes, weather-appropriate clothing, a hat, sunscreen, water, and a camera. Specific recommendations may vary by tour.
Are pets allowed on the tours?
Only service animals are allowed on our tours. Please notify us in advance if you will be bringing a service animal.
What happens in case of bad weather?
Our tours run rain or shine, but in the case of severe weather, we may need to cancel or reschedule the tour for safety reasons. You will be notified as soon as possible if there are any changes.
How can I contact customer service?
You can reach our customer service team via email at or by using the contact form on our website.
Do you offer discounts or promotional codes?
Yes, we periodically offer discounts and promotional codes. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
How do I use a discount code?
Enter the discount code at checkout on our website or quote it when booking through our customer service team. Please note that only one discount code can be used per transaction.
What safety measures are in place on your tours?
We prioritize the safety of our guests and follow all local health guidelines. Our guides are trained to handle emergencies, and we ensure that our tours are conducted in safe environments.
What languages are your tours offered in?
Our tours are primarily conducted in English. If you require a tour in another language, please contact us in advance to see if we can accommodate your request.
